Returns & Exchanges
At Boxhill & Co., LLC, we want you to be completely satisfied with your home decor and furniture; if an item doesn't meet your expectations, you may return it within 30 days of delivery.
Initiate Your Request
Contact our customer concierge team via email with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully repackage the items in their original shipping materials and boxes to ensure they are protected from damage during the transit back to our warehouse.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Receive Your Refund
Once our quality control team inspects the returned goods, we will issue a refund to your original payment method, minus any applicable restocking or shipping fees, within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing