Frequently Asked Questions
Everything you need to know about your Boxhill & Co. experience.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 3-5 weeks for transit and home installation coordination.
Do you offer international shipping?
Currently, Boxhill & Co. ships to the contiguous United States. For inquiries regarding shipping to Alaska, Hawaii, or international destinations, please contact our concierge team for a custom quote.
What is your return policy for home decor items?
We accept returns on most non-custom items within 30 days of delivery. Items must be in original, unused condition. Please note that a restocking fee may apply to larger furniture returns.
Are your outdoor collections weather-resistant?
Yes, our outdoor furniture is curated for durability and crafted from high-quality materials like Grade-A teak, powder-coated aluminum, and Sunbrella fabrics designed to withstand the elements.
Can I request fabric swatches before placing an order?
Absolutely. We encourage customers to order swatches to ensure the color and texture meet their expectations. You can request up to five complimentary swatches through our product pages.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Shop Pay, PayPal, and Apple Pay.